We want you to be happy with every purchase. If an item arrives damaged, incorrect, or below the standard you expected, we will put it right.
When you can request a return
- The item arrived damaged or defective
- You received the wrong item
- The print or product quality does not match the description
- Your order was lost in transit
To start a return, email info@ghostsandhistory.com within 14 days of receiving your order, including your order number and photographs of the problem.
Non-returnable items
Unless faulty, we cannot accept returns of used mugs, used phone cases, or items showing wear after delivery. Custom or personalised items are not eligible for return unless they have a manufacturing defect.
Return conditions
Items must be unused and in their original packaging with all components included.
Refunds
Approved refunds are made to the original payment method, usually within 5–10 business days. Shipping costs are non-refundable unless the error was ours.
Exchanges and cancellations
Exchanges are available subject to stock. You can cancel an order within 2 hours of placing it.
Contact
info@ghostsandhistory.com — we aim to respond within 24–48 hours.